Shipping policy

Shipping Policy

📦 Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).
Orders placed on weekends or public holidays will be processed the next business day.

Once your order is dispatched, you will receive a confirmation email with tracking details (where available).

🚚 Shipping Destinations

We currently ship to United Kingdom addresses only.

⏱ Estimated Delivery Times (UK)

Delivery times may vary depending on location and courier demand.

  • Standard UK Shipping: 2–5 business days

  • Remote areas: May take an additional 1–2 business days

Please note: delivery times are estimates, not guarantees.

💷 Shipping Costs

Shipping charges are calculated at checkout and displayed before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly stated on the website.

📍 Order Tracking

Where tracking is available, tracking details will be sent via email once your order has been dispatched.
If tracking information is not updating immediately, please allow up to 24 hours for courier systems to refresh.

❗ Delays & Exceptions

While we aim to deliver all orders on time, delays may occur due to:

  • Courier delays

  • Weather conditions

  • Peak periods (sales, holidays)

  • Incorrect or incomplete delivery addresses

We are not responsible for delays caused by circumstances outside our control, but we will always assist you in tracking your order.

🏠 Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders delivered to an incorrectly provided address.

If you notice an error, contact us as soon as possible — changes are only possible before dispatch.

📦 Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 Email: Dellnuxltd@gmail.com

We will investigate with the courier and keep you updated.

📞 Contact Us

If you have any questions about shipping or delivery, feel free to reach out:

Email: Dellnuxltd@gmail.com
Business Hours: Monday–Friday, 9am–5pm (UK time)