Dellnux Quality Assurance & Customer Support Policies

At Dellnux, we take pride in delivering top-quality products backed by dependable customer service. Please review the following policies carefully before making a purchase to ensure a smooth and transparent experience.

Damage Claims Policy

To maintain accountability and transparency, all damage claims must adhere to the following terms:

  • Claim Timeframe: Any damage or defect must be reported within 12 hours of receiving the parcel.

  • Evidence Required: Claims must include clear photographic or video evidence showing the damage along with a valid proof of purchase (invoice or order confirmation).

  • Resolution: Upon successful verification, a replacement will be arranged at no extra cost.

  • Note: Claims submitted after the 12-hour window will not be accepted under any circumstances.

Refund Policy

Dellnux maintains a fair and focused refund policy to support genuine cases while ensuring product integrity.

No Refunds for Change of Mind

  • We do not offer refunds if you decide to cancel or return a product due to a change of preference or mind.

Refunds Permitted in the Following Cases:

  1. Product Misrepresentation or Failure to Meet Promised Specifications

    • If the delivered product does not match what was promised at the time of purchase, a refund request may be submitted within 14 days of delivery.

    • Customers must provide complete supporting evidence, including high-quality photos or videos and a valid proof of purchase.

  2. Technical Faults (Verified Issues Only)
     Refunds will be considered for the following verified technical defects:

    • Non-functioning sensor

    • Faulty speaker

    • Non-working microphone

    • Persistent connectivity issues

    • Device pairing failures

  3. Conditions for Approval:

    • Evidence must be captured using a second mobile device.

    • The issue should be clearly visible while the faulty product is connected to a phone.

    • Footage must clearly demonstrate the malfunction in action.

    • Claim must be submitted within 14 days of parcel delivery.

Return and Refund Processing:

  • Returned products must be in original condition, unused, and with undamaged packaging.

  • A full quality check will be conducted once the return is received.

  • Approved refunds will be processed within 10 business days from the date of inspection completion.

Warranty Policy

At Dellnux, we stand by the quality of our products. Our 1-Year Limited Warranty ensures that you’re covered for manufacturing defects, under the terms below:

Scope of Warranty

  • Repair-Only Warranty: This warranty covers repair services only, for genuine manufacturer defects.

  • Exclusions:

    • Accidental damage, misuse, or mishandling is not covered.

    • Damage from improper storage, water exposure (unless rated waterproof), or physical impact is excluded.

Charging-Related Damages

  • Use of high-powered or non-compatible chargers (e.g., wattage exceeding recommended levels) may cause:

    • Battery swelling or overheating

    • Chipset malfunction or burnout

  • Such damage is not covered and will void the warranty.

Warranty Claim Requirements

To file a warranty claim, the following must be provided:

  • Valid proof of purchase

  • Clear photo/video evidence of the fault

  • Detailed description of the issue

All warranty claims are subject to our inspection and assessment. Dellnux reserves the right to approve or deny any claim based on product condition and evidence provided.

If you have any questions or need support, our customer care team is ready to assist you.

Thank you for choosing Dellnux — where innovation meets reliability.